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Process Consultation:
Its Role in Organization Development

Volume 1, Second Edition

Edgar H. Schein, Massachusetts Institute of Technology

1988 0-201-06736-6 204 pp. Softcover

Published by Addison-Wesley Publishing Company

How can you influence a situation in the workplace without the direct use of power or formal authority? This book shows you how by presenting the core theoretical foundations and basic prescriptions for effective managment.

Contents

• What is Process Consultation?
• Human Processes in Organizations: An Overview
• Communication Processes
• The Process of Building and Maintaining a Group
• Group Problem Solving and Decision Making
• Group Growth and Development: Norms and Culture
• Leading and Influencing
• Appraising Performance and Giving Feedback
• Intergroup Processes
• Establishing Contact and Defining a Relationship
• Settings and Methods of Work
• Diagnostic Interventions
• Influencing Process Through Confrontive Interventions: Agenda Management
• Confronting Through the Use of Feedback
• Coachings, Counseling, and Structural Suggestions
• Evaluation of Results and Disengagement
• Process Consultation in Perspective
• Appendixes
• References

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