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Managing Conflict: Interpersonal Dialogue and Third Party Roles

Second Edition

Richard E. Walton, Harvard University

1987 0-201-08859-2 160 pp. Softcover

Published by Addison-Wesley Publishing Company

This text, designed for seniors, MBA students, managers, and consultants, is intended to increase understanding of the dynamics of interpersonal and intergroup conflict. It presents a dialogue approach to conflict management and suggests strategies to promote constructive dialogue. It also discusses the third-party role in conflict situations. This updated second edition extends these concepts to intergroup conflict.

Contents

• Introduction
• Case: Bill-Lloyd: Negotiating a Relationship
• Case: Mack-Sy: Confronting a Deeply Felt Conflict
• Case: Fred-Charles: Searching for an Accommodation
• Diagnostic Model of Interpersonal Conflict
• Strategic Ingredients Supporting Productive Dialogue
• Techniques for Managing a Dialogue
• Third-Party Attributes
• Extension of the Dialogue-To Intergroup Conflicts
• Summary and Conclusions

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